Refund policy

Thank you for shopping with us. We hope you love your purchase, but if for any reason you're not completely satisfied, you can contact us for a store credit or exchange. Please take a moment to review our returns policy below.

1. Return Timeframe:
   All returns must be postmarked within seven (7) days from the date of purchase. Unfortunately, we cannot accept any returns if the item is postmarked after this period.

2. Sale Items:
   Items purchased on sale are final and cannot be returned.

3. Damaged or Faulty Products:
   If your product arrives damaged or you experience any issues, please contact us immediately at hello@paulines.co.nz. We are here to help resolve any problems.

4. Store Credit:
   All approved returns will be issued as store credit. This credit can be used for future purchases on our website.

5. How to Return an Item:

   • Ensure your return is postmarked within seven (7) days of purchase.
   • Contact our customer support with your order details and the reason for your return to receive a returns reference number.
   • Include original packaging with the item and post to
     Pauline's Pasticceria
     2/50 Vivian Wilson Dr
     Eastern Beach
     Auckland 2012
     
     Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

If you have any questions or need further assistance, please don’t hesitate to contact us at hello@paulines.co.nz. We appreciate your business and are committed to ensuring a smooth shopping experience.