Frequently Asked Questions
How much notice do you need?
Everything is baked fresh to order, so please allow at least 2 working days. If you need something for a specific date please contact us to arrange.
Do you deliver?
Yes. Local delivery to Howick, Pakuranga and Botany is free and arrives the same day it's baked. We also courier NZ-wide for our products that travel well.
Can I pick up my order?
Yes, from our Eastern Beach location by appointment, or from our market stalls. Choose pick-up location at checkout.
Where are you based?
We are based in Eastern Beach, East Auckland. We don't have a shop front, as everything is baked to order. You're very welcome to collect your order from us by arrangement from Eastern Beach or one of our markets. Just choose pick-up at checkout and we'll confirm a time.
You can also find us in person at The Village Farmers' Market at Bell House, 75 Bells Road, Pakuranga, on the first Sunday of every month, 9am-2pm. Come and say hello. Here we sell our cakes by the slice so you can get a taste of lots of different options, and take biscuits, desserts and of course our tart shells.
If you'd rather not travel, we deliver locally to Howick, Pakuranga and Botany for free, and courier NZ-wide.
Can I choose a delivery date?
Yes, and we'd encourage it for anything time-sensitive. Add your preferred date in the order notes at checkout, and we'll bake to that date so your order arrives as fresh as possible.
Please allow at least 2 working days for baking, plus delivery time if you're outside our local delivery area. For anything really date-critical, like a birthday or an event, get in touch before you order and we'll work back from the date with you.
We can't guarantee an exact courier delivery day once your order leaves us, so for special occasions we'll always aim to have it with you a day or two early.
Do you sell at markets?
Yes. You'll find us at The Village Farmers' Market at Bell House, 75 Bells Road, Pakuranga, on the first Sunday of every month, 9am-2pm.
Come and say hello. We sell our cakes by the slice so you can taste lots of different options, along with biscuits, desserts and, of course, our award-winning tart shells.
Follow us on Instagram or Facebook for what we're bringing each month and any extra market dates over summer. You can also pre-order online before each market to make sure you get in before we sell out.
Can I buy cake by the slice?
Yes, at our monthly market stall. Whole cakes are made to order online, but at The Village Farmers' Market at Bell House we sell slices, so you can try different flavours before committing to a whole cake for your next celebration.
Get in early before they sell out!
Are your Ricciarelli gluten-free?
Our Ricciarelli contains gluten-free ingredients only. However as it is baked in a kitchen where other flour based products are produced, it may not be suitable for people with a coeliac diagnosis.
Do you have vegan options?
Yes, our Vegan Sweet Tart Shells are egg and dairy-free.
How long do tart shells last?
Six weeks shelf life or freeze for up to 6 months. Fill and serve, or fill and bake again.
Do you post Ricciarelli as gifts?
Yes. Our gift bags are packed for courier and make a great present anywhere in NZ.
What are Ricciarelli?
Delicious, soft, chewy almond biscuits that originate from Siena, Italy. Ours won gold at the Outstanding Food Producer Awards in 2024 and 2025.
Do you sell gift cards?
Yes. A Pauline's gift card is the perfect answer when you're not sure what someone would like, and it can be spent on anything in our range, from Ricciarelli and biscotti to celebration cakes and tart shells.
Choose your amount, add the recipient's name and a personal message, and pick the date you'd like it to arrive. It's sent by email with a unique code to use at checkout. Gift cards have have a three year expiry, can be used across more than one order.
Buying for a team or for clients? Get in touch about corporate gift cards.
Have your products won awards?
Yes, seven so far at the New Zealand Outstanding Food Producer Awards:
- 2026 Boutique New Product Champion and Gold Medal for our Savoury Tart Shells
- 2026 Gold Medal for our Chocolate Tart Shells
- 2026 Bronze Medal for our Almond Biscotti
- 2025 Gold Medal for our Ricciarelli
- 2025 Bronze Medal for our Canestrelli
- 2024 Gold Medal for our Ricciarelli
You can shop the whole line-up in our Award-winning collection.
Do you do corporate or bulk orders?
Yes, for corporate gifts, events and catering. Contact us to discuss you needs.
Do you supply cafés and retailers?
Yes, we supply wholesale customers find us on Upstock to find out more and register.